Chapter 1. Customer relationships and supply chain management in the fast fashion industry -- Chapter 2. The six dimensions of adoption of a CRM strategy -- Chapter 3. The fundamentals of customer relationship management -- Chapter 4. Social CRM: a view through the eyes of customers -- Chapter 5. From customer relationship management to influencer relationship management -- Chapter 6. Introduction of social media platforms and social media analytics for social CRM -- Chapter 7. More cost-effective but confusing advertising options: digital marketing opportunities changing daily -- Chapter 8. Digital demands convergence of strategies, media, and messages: firms mix content, social, and native marketing -- Chapter 9. When multiple actors' online interactions lead to value co-destruction: an explorative case study -- Chapter 10. The comparison between traditional vs. advanced means of marketing communications -- Chapter 11. Improving customer relationship management through social listening: a case study of an American academic library -- Chapter 12. Maximizing social presence to improve website loyalty -- Chapter 13. Public relation professionalism: using research in public relations current status and new directions -- Chapter 14. Predicting brand loyalty by measuring the strength of consumer habit.