Chapter 1. Applying social media intelligence for successful business management -- Chapter 2. Strengthening the significance of data analytics: championing organizational design -- Chapter 3. Improve business results by learning from experience in proactive reviews: find solutions to complex problems -- Chapter 4. Modeling the skunkworks technology: sharing experience to make the difference -- Chapter 5. Applying theory to inform capability development: bootstrapping the community of practice to boost productivity -- Chapter 6. Workforce diversity: gaining the competitive advantage -- Chapter 7. Supporting the needs of the independent learner within higher education -- Chapter 8. Can applied on-job training yield increased productivity?.