Part I: INTRODUCTION TO MANAGEMENT-- 1. The World of Innovative Management -- Part 2: THE ENVIRONMENT OF MANAGEMENT-- 2. The Environment and Corporate Culture -- 3. Managing in a Global Environment -- 4. Managing Ethics and Social Responsibility -- Part 3: PLANNING -- 5. Managerial Planning and Goal Setting -- 6. Managerial Decision Making -- Part 4: ORGANIZING -- 7. Designing Organization Structure -- 8. Managing Change and Innovation -- 9. Managing Human Resources and Diversity -- Part 5: LEADING -- 10. Understanding Individual Behavior -- 11. Leadership -- 12. Motivating Employees -- 13. Managing Communication -- 14. Leading Teams -- Part 6: CONTROLLING -- 15. Managing Quality and Performance