Leadership mind-set -- Leadership as management. Evolution of the manager as leader -- Purposes of management -- Leadership excellence. Leadership as excellent management -- Defining quality operationally -- Skills needed for leadership excellence -- Values leadership. Overview of past leadership theories -- Defining values-based leadership -- Principles of values-based leadership theory -- The values-based leadership model -- Trust leadership. Unified cultures -- Defining culture -- Shaping culture -- The leadership of trust -- Leadership and multiculturalism -- The spiritual heart of leadership. The place of spirit in our work lives -- Defining spiritual leadership -- Problems with the current situation -- Understanding spiritual leadership at work -- Application of spiritual leadership at work -- Applying spiritual leadership.