Monitoring and Analysis Tools -- Design and Implementation of a Distributed Platform for Sharing IP Flow Records -- Design of a Stream-Based IP Flow Record Query Language -- Monitoring Multiple Concurrent Service Level Parameters with Multidimensional Trees -- Monitoring and Analysis Tools -- A Performance-Based Methodology to Improve Grid Exploitation -- One Is Not Enough: A Hybrid Approach for IT Change Planning -- Improving IT Change Management Processes with Automated Risk Assessment -- Autonomic and Self-management -- A2A: An Architecture for Autonomic Management Coordination -- Consistency of States of Management Data in P2P-Based Autonomic Network Management -- Self-optimizing Hybrid Routing in Publish/Subscribe Systems -- People in IT and Decision Support for IT Management -- Workload Management in Dynamic IT Service Delivery Organizations -- ChangeAdvisor: A Solution to Support Alignment of IT Change Design with Business Objectives/Constraints -- Towards Robust IT Service Portfolio Management -- Security and Virtualization -- Hidden Markov Model Modeling of SSH Brute-Force Attacks -- Network Virtualization in Future Home Environments.