Preface -- 1. Cognitive and Social Psychology in Collaboration -- 1. Introduction -- 2. Cognitive Models -- 3. Cognitive Effects and Biases -- 4. Social Psychology Factors -- 5. Socially Aware Systems -- 2. Media Factors in Collaboration -- 1. Introduction -- 2. Environmental Factors Affecting Collaboration -- 3. Visual and Auditory Cues in Face-To-Face Collaboration -- 4. Video Versus Audio-Only -- 5. Proxemic Effects -- 6. Dialog Structure -- 7. Social Context Cues -- 8. Managerial Behavior and Information Richness -- 9. Effects of I/O Rates and Asynchrony -- 10. Physical Artifacts -- 3. Group Problem-Solving: Tasks, Productivity, Early Experiments -- 1. Introduction -- 2. Group Productivity and Types of Tasks -- 3. Group Problem Solving on Disjunctive Tasks -- 4. Characteristics Of Groups -- 4. Computer-Supported Processes and Productivity -- 1. Introduction -- 2. Process Gains and Losses -- 3. Structuring Interactions -- 5. Communication and Information in Organizations and Groups -- 1. Introduction -- 2. Effects of Organizational Embedding -- 3. Information Sharing -- 6. Groupware -- 1. Introduction -- 2. Groupware Applications and Effects -- 3. Impediments to Developing and Using Groupware -- 4. Design Presuppositions in Groupware -- 5. Virtual Workspaces -- 6. Shared I/O and Development Toolkits -- 7. A Brief Survey of Experimental Results on Computer-Supported Collaboration and Software Development -- 1. Introduction -- 2. Standardized Frameworks -- 3. Meta-Analyses -- 4. Computer-Supported Brainstorming Studies -- 5. Software Development Tasks -- 8. Collaborative-Cognitive Model for Introductory Software Development -- 1. Introduction -- 2. Problem Solving -- 3. Software Development -- 4. Composite Cognitive Model for Problem Solving Based Introductory Software Development -- 5. Collaborative Factors in Software Development -- References -- Author Index.