I The Changing Context for Quality Management in Behavioral Health -- 1 The Changing Health Services Environment and Its Impact on Quality Management in Behavioral Health -- 2 Challenges to the Preservation of Quality in Cost-Contained Behavioral Health Systems -- II Tools for Quality Management -- 3 Protecting the Consumer: Issues in the Development and Implementation of Practice Guidelines -- 4 Information Management for Clinical Decision Making -- 5 Quality Improvement: Current Research in Outcome Management -- 6 Provider Profiling as a Quality Improvement Tool -- III Quality Management in Practice -- 7 The Role of the Managed Care Organization in Ensuring Quality of the Service System: Maintaining the Full Continuum of Services -- 8 Critical Indicators of Quality of a Service System: What Graduate School Never Taught You about Accountability -- 9 Challenges to Quality Management in the Public Sector -- 10 Quality Management Practice Issues in Behavioral Health Groups -- 11 Ensuring Quality in the Treatment of Chemical Dependency -- 12 Quality Management in Practice: Re-visioning Practice Guidelines to Improve Treatment of Anxiety and Traumatic Stress Disorders -- 13 Practice Guidelines Regarding the Conduct of Psychotherapy with Children and Adolescents -- 14 Using Practice Guidelines for Quality Improvement in the Treatment of Depressive Disorders in Managed Delivery Systems -- IV For the Good of the Public: Regulating Bodies and Their Roles -- 15 Governmental Initiatives in the Area of Quality Assurance -- 16 The Role of External Entities in the Quality Management Process: The National Committee for Quality Assurance -- 17 Licensing and Credentialing as Quality Management Tools in Behavioral Health Care -- 18 Legal and Quality of Care Issues for Providers in Managed Behavioral Health Care Arrangements -- 19 Role of Professional Organizations in Advancing Quality of Care within the Behavioral Health Professions -- 20 The Consumer's Role in Assessing Quality -- 21 Afterword.