1. Consumers' attitudes toward mobile commerce: a model to capture the cultural and environment influences / QiYing Su, Carl Adams -- 2. Determinants of goal-directed mobile ticketing service adoption among internet users: the case of Taiwan / Shen-Yao Wang, Ting Lie -- 3. Analysis of mobile users' perception towards SMS voting / Ainin Sulaiman, Ali Hussein Saleh Zolait, NG Kaisin -- 4. Adoption of a comprehensive web-based wealth management service / Tomi Dahlberg, Anssi Öörni -- 5. SMS banking: an exploratory investigation of the factors influencing future use / Krassie Petrova, Shi Yu -- 6. Does technology acceptance change the way from CRM to customer loyalty?: an empirical study on the banking industry / Yi-Yuan Liu -- 7. Enhancing complaint and problem management: design and evaluation of an m-service using pictures and positioning / Gustaf Juell-Skielse -- 8. M-government for education: assessing students' preferences for mobile campus services / Diana Ishmatova, Yuri V. Fedotov -- 9. The role of choice in the development of an m-government strategy in Turkey / Ronan de Kervenoael, N. Meltem Cakici, Duygu Guner -- 10. Evolution of electronic and mobile business and services: government support for e/m-payment systems / Carl Adams, Simon Mouatt -- 11. Activity-based costing in public administrations: a business process modeling approach / Jörg Becker, Philipp Bergener, Michael Räckers -- 12. Knowledge interoperability among parliaments and government / E. Loukis, Alexandros Xenakis -- 13. Investigating the landscape in national interoperability frameworks / Yannis Charalabidis, Fenareti Lampathaki, Dimitris Askounis -- 14. Examining the role of stakeholders in adopting enterprise application integration technologies in local government domain / Muhammad Mustafa Kamal, Vishanth Weerakkody -- 15. Understanding shared services: an exploration of the IS literature / Suraya Miskon ... [et al.].