Informational, physical, and psychological privacy as determinants of patient behaviour in health care / Natalia Serenko -- The SHEEP model: applying near miss analysis / Deborah J. Rosenorn-Lanng, Vaughan A. Michell -- G-NO-TECS: generic non-technical skills in healthcare / Deborah J Rosenorn-Lanng -- Using a virtual learning environment within simulation to enhance inter-professional team working skills / Melanie Humphreys, Deborah J. Rosenorn-Lanng, Luke Bracegirdle -- A new era for safety measurement / Sarahjane Jones, Mairi Macintyre -- Workarounds: risk or benevolence for patient safety? / Nada Nadhrah, Vaughan Michell -- Computerisation of clinical pathways / Jasmine Tehrani -- Clinical pathway enhanced by knowledge management technology: a critical step towards medical quality improvement / Weizi Li -- Using radio frequency identification technology to store patients' medical information / Peter J. Hawrylak, Chris Hart -- A Pharmaco-cybernetics approach to patient safety: identifying adverse drug reactions through unsupervised machine learning / Kevin Yi-Lwern Yap -- Patient safety in community care: e-health systems and the care of the elderly at home / Ken Eason, Patrick Waterson -- Health information technology: anticipating, recognizing, and preventing disruptions in complex adaptive healthcare systems / Patrick Albert Palmieri, Lori T. Peterson, Miguel Noe Ramirez Noeding -- Towards interactive virtual environments through handheld devices for the disabled: a performance-evaluation perspective / Fotios Spyridonis, Gheorghita Ghinea , Tor-Morten Grønli, Jarle Hansen -- Applying social aspects in home telecare design to improve the safety of users and quality of service / Lawrence Chidzambwa -- Customer strategy definition in elderly care: understanding customer-focused care expectation and managing resource allocation / Basel Khashab, Uday Joshi, Stephen R. Gulliver -- Technology acceptance and care self-management: consideration in context of chronic care management / Patcharin Wannatawee, Muna Alhammad, Stephen R. Gulliver -- Information architecture for pervasive healthcare information provision with technological implementation / Chekfoung Tan, Shixiong Liu -- Healthcare resource sustainability: obtaining information access via healthcare space modelling / Stephen R. Gulliver, Isaac Wiafe, Hubert Grzybek, Milan Radosavljevic -- Health IT Policy in the UK: the case of electronic health records / Wendy L. Currie -- The internet of things and opportunities for pervasive safety monitored health environments / Vaughan Michell.