Evaluating e-government / Fotini Patsioura -- Achieving useful government accountability and transparency websites / Deborah S. Carstens, Stephen Kies, Randy Stockman -- E-government services: creating value through services' quality / Rimantas Gatautis, Elena Vitkauskaite -- Developing, implementing, and evaluating a web interface in the field of e-government / Sandra Kalidien, Richard van Witzenburg, Sunil Choenni -- Evaluating destination marketing organizations' websites: conceptual and empirical review / Drosopoulou Charoula, Malama Eleonora-Ioulia, Patsioura Fotini, Vlachopoulou Maro -- Pharma in the web: evaluation and benchmarking of pharmaceutical companies' websites in Greece / Athanassios Vozikis -- User page reviews in usability testing / Leo Lentz, Sanne Elling -- Customer satisfaction evaluation for Greek online travel agencies / Dimitrios Drosos, Nikolaos Tsotsolas -- Customer satisfaction and the role of demographic characteristics in online banking / Luc Honore Petnji Yaya, Frederic Marimon, Marti Casadesus -- Estimating user loyalty in social networking services / Evangelos Grigoroudis, Vassilios Fortsas, Petros Pallis, Nikolaos Matsatsinis -- Designing and evaluating web interaction for older users / Gabriella Spinelli, Seema Jain -- Usability and accessibility of e-health websites: enabling nutrition and physical activity education for blind and low vision internet users / Constantinos K. Coursaris, Sarah J. Swierenga, Pamela Whitten -- Pedagogical evaluation of e-learning websites with cognitive objectives / Georgia Kyriakaki, Nikolaos Matsatsinis -- How interface design and search strategy influence children's search performance and evaluation / Hanna Jochmann-Mannak, Leo Lentz, Theo Huibers, Ted Sanders -- Web service evaluation using probabilistic models / S. Zimeras.