Beyond customer satisfaction to customer loyalty : the key to greater profitability 的封面图片
Beyond customer satisfaction to customer loyalty : the key to greater profitability
题名:
Beyond customer satisfaction to customer loyalty : the key to greater profitability
ISBN:
9780814423622
个人著者:
Bhote, Keki R., 1925- author.
PRODUCTION_INFO:
New York : American Management Association, 1996.
物理描述:
x, 148 pages : illustrations ; 22 cm.
系列:
AMA management briefing
主题词汇:
Consumer satisfaction.

Customer services.

Customer relations.

Customer loyalty.
语言:
英文