Introducing the emotional organization / Stephen Fineman -- Me, morphine and humanity : experiencing the emotional community on Ward 8 / Sharon C. Bolton -- Power, paradox, social support, and prestige : a critical approach to addressing correctional officer burnout / Sarah J. Tracy -- Rape work : emotional dilemmas in work with victims / Patricia Yancey Martin, Douglas Schrock, Margaret Leaf, & Carmen von Rohr -- In the gym : peer pressure and emotional management among co-workers / Mary Haman & Linda L. Putman -- Abuse, violence, and fear on the front line : implications for the rise of the enchanting myth of customer sovereignty / Marek Korczynski & Victoria Bishop -- Enactments of class and nationality in transnational call centres / Kiran Mirchandani -- The gendering of emotions and perceived work time : chicks and geeks at I.com / Nicole L. Kangas & Debra E. Meyerson -- Managing the emotional boundaries of telework / Gill Musson & Katy Marsh -- Management consultancy and humor in action and context / Andrew Sturdy, Timothy Clark, Robin Fincham, & Karen Handley -- Becoming a successful corporate character and the role of emotional management / Caroline Hatcher -- Gender and the emotion politics of emotional intelligence / Stephanie A. Shields & Leah R. Warner -- Feeling out of place? : towards the transnationalizations of emotions / Jeff Hearn -- It's all too beautiful : emotion and organization in the aesthetic economy / Philip Hancock & Melissa Tyler.