pt. 1. Impact of technology on organizations, work, and workers. Explosion of technology in the world of work -- 14 ways technology has transformed the workplace -- Technology and the learning organization -- Technology and the worker -- pt. 2. Technologies for learning in the workplace. Learning technologies for maximizing human performance -- Electronic publishing -- Television and video -- Teleconferencing-- audio, video, computer, and desktop -- Interactive multimedia-- expanding computer-based training -- Simulation, simulators, and virtual reality -- Authoring tools for learning technologies -- pt. 3. Technology for managing knowledge. Knowledge-- the critical resource for global success -- Electronic performance support systems -- Networks-- the Internet, Intranet, Web, and LANs/WANs -- Knowledge engineering-- the technological future for managing knowledge -- pt. 4. Application of technology for global success. Selecting and evaluating technology -- Impact of culture and globalization on technology and learning -- Best practices in learning technology -- Best practices in knowledge management technologies -- The future of technology in the workplace.