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1. 
Cover image for CRM in financial services : a practical guide to making customer relationship management work
CRM in financial services : a practical guide to making customer relationship management work
CRM in financial services : a practical guide to making customer relationship management work
Author 
Foss, Bryan, author. Stone, Merlin, 1948- author.
Call Number 
HG173 .F67 2002
ISBN 
9780749436964
Format: 
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3. 
Cover image for The virtual customer : a new paradigm for improving customer relations in libraries and information services
The virtual customer : a new paradigm for improving customer relations in libraries and information services
The virtual customer : a new paradigm for improving customer relations in libraries and information services
Author 
IFLA Satellite Meeting (2004 : São Paulo) Ferreira, Sueli Mara Soares Pinto. Savard, Rejean, 1950- International Federation of Library Associations and Institutions.
Call Number 
Z716.3 V57 2005
ISBN 
9783598218453
Format: 
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4. 
Cover image for Encouraging participative consumerism through evolutionary digital marketing : emerging research and opportunity
Encouraging participative consumerism through evolutionary digital marketing : emerging research and opportunity
Encouraging participative consumerism through evolutionary digital marketing : emerging research and opportunity
Author 
Kaufmann, Hans Ruediger, 1958- author. Manarioti, Agapi, 1979- author. IGI Global eBooks IGI Global
Call Number 
HF5415.1265 .K384 2017E
ISBN 
9781683180173
Electronic Access 
Full Text Available From IGI Global 2017 Packages
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5. 
Cover image for Driving customer appeal through the use of emotional branding
Driving customer appeal through the use of emotional branding
Driving customer appeal through the use of emotional branding
Author 
Garg, Ruchi, 1985- editor. Chhikara, Ritu, editor. Panda, Tapan Kumar, editor. Kataria, Aarti, editor. IGI Global eBooks
Call Number 
HF5415.1255 .D75 2018E
ISBN 
9781522529224
Electronic Access 
Full Text Available From IGI Global 2018 Packages
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6. 
Cover image for Service marketing strategies for small and medium enterprises : emerging research and opportunities
Service marketing strategies for small and medium enterprises : emerging research and opportunities
Service marketing strategies for small and medium enterprises : emerging research and opportunities
Author 
Rahman, Muhammad Sabbir, 1981- author. Zaman, Mahmud Habib, 1981- author. Hossain, Md. Afnan, 1987- author. IGI Global eBooks IGI Global
Call Number 
HD62.7 .R34 2019 EB
ISBN 
9781522578925
Electronic Access 
Full Text Available From IGI Global 2019 Packages
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7. 
Cover image for The V-model of service quality : an exploration of African customer service delivery metrics
The V-model of service quality : an exploration of African customer service delivery metrics
The V-model of service quality : an exploration of African customer service delivery metrics
Author 
Whyte, Grafton, author. Emerald Business, Management & Economics Emerald e-Books Emerald
Call Number 
HF5415.5 .W49 2018
ISBN 
9781787696037 9781787696051
Electronic Access 
Full Text Available From Emerald Business, Management & Economics 2018 Packages
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8. 
Cover image for Customer retention dynamics of organized ready-to-wear textiles retailers in real and virtual markets
Customer retention dynamics of organized ready-to-wear textiles retailers in real and virtual markets
Customer retention dynamics of organized ready-to-wear textiles retailers in real and virtual markets
Author 
Yılmaz, Kemal Özkan, 1975- author. Ferman, Murat, Thesis supervisor. Teker, Suat. Gül, Mısra Çağla. Cengiz, Emrah.
Call Number 
HF5415.5 .Y5 2017
Electronic Access 
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9. 
Cover image for Best practices in customer service
Best practices in customer service
Best practices in customer service
Author 
Zemke, Ron. Woods, John A.
Call Number 
HF5415.5 .B484 1999
ISBN 
9780814470282
Format: 
Books
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10. 
Cover image for Müşteri hizmetleri ve crm
Müşteri hizmetleri ve crm
Müşteri hizmetleri ve crm
Author 
Arabacı, Baki. Bahar, İlhan.
Call Number 
HF5415.5 .A73 2010
ISBN 
9786053920748
Format: 
Books
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11. 
Cover image for Customer service : career success through customer satisfaction
Customer service : career success through customer satisfaction
Customer service : career success through customer satisfaction
Author 
Timm, Paul R.
Call Number 
HF5415.5 .T513 1998
ISBN 
9780135766958
Format: 
Books
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12. 
Cover image for Gelecek müşteridir
Gelecek müşteridir
Gelecek müşteridir
Author 
Erzen, Ateş Ünal, author.
Call Number 
HF5415.5 .E79 1994
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