Customer relationship management systems handbook

Managing customer trust, satisfaction, and loyalty through information communication technologies

Successful customer relationship management programs and technologies issues and trends

İletişimin akıl ve gönül penceresi : algılama yönetimi.

Strategic CRM : The complete implemential manual

The CRM handbook : a business guide to customer relationship management

CRM : redefining customer relationship management

Müşteri deneyimi : tasarım, yönetim, dönüşüm

The customer marketing method : how to implement and profit from customer relationship management

The customer relationship management planning guide : V2.0

The one to one manager : real-world lessons in customer relationship management

The handbook of key customer relationship management : the definitive guide to winning, managing and developing key account business